We're closed and will re-open in 2018!

FAQS

How long does it take to receive my order? 


We ship all domestic orders via USPS . Please allow 5-7 business days for processing and shipping. Once your order is placed, you will immediately receive an Order Confirmation email. You will receive a second email with your tracking number once your item is ready for shipment.  Orders are shipped Monday-Thursday. 

Do you ship internationally?

Yes! Email us at Info@meaxumoisture.com to discuss international shipping rates. 

 

How much does shipping cost?


Depending on the total weight of your items, one of the following shipping options is used.  

U.S. Post Office – First Class Mail $4.00 Orders <13oz.                                                                              
U.S. Post Office – Priority Mail Orders > 13oz. is based on destination & weight.                                                                                                          

Allow approximately 3-5 business day for delivery once shipped.  Please note delivery times are not guaranteed. Because our items are handmade please allow 5-7 business days for order processing and shipping.

 

Packaging                                                                                                                          

Each order is packaged and gift ready in a kraft 'indestucto' mailer box and cushioned with eco friendly excelsior.  Small single items (Lip balm) will be packaged and shipped in padded mailers to reduce shipping cost.  

 

What is your return policy? 

Customer Satisfaction is our top priority. However due to the nature of our hand crafted products ALL SALES ARE FINAL!! If for some reason you’re not happy or have concerns with your product once received, please email us at Info@Meauxmoistue.com.  We'll do our best to accommodate you.  .

 

I'm interested in carrying Meaux Moisture in my store/ salon. 
We'd love to! Send all inquires to Info@meauxmoisture.com 

 

How do I use Meaux Moisture? 

Most of our products can be used on both the hair and body, unless otherwise specified in the product description.  We recommend using Meaux Moisture on damp or wet hair for styling or twisting and dry hair to moisturize or rehydrate.  REMEMBER a little goes a long way, so use sparingly.  Use on the body immediately after showering while the skin is still damp.  This allows your skin to absorb all the moisture and nutrients of the butters and oils.  

 

Do you make custom orders? 

Yes! If by chance you are allergic to a product in one of our awesome formulations, email us at Info@Meauxmoisture.com and we can discuss a custom formulation for you. 

 

Is Meaux Moisture sold in stores? 
Not yet! 

 

Where is my order? It's been more than 7 days and I still haven't received a shipping confirmation email.                          

Occasionally we get overwhelmed with orders being that our products are handmade. If for any reason we are experiencing delays in processing time it will be notated at the top of our home page.  Trust we are working hard to get your order to you. 

I received by butter and it has a funny texture (too firm/ too soft/gritty).  Why is that?                                             

During transit, it is possible for vegetable butters to melt or partially melt.  Some butters may re-solidfy too slowly, causing them to crystallize giving it a gritty feel.  This does not impact the quality or usability of the butter.   We do our best to make sure your butter doesn't get to warm during shipping, however we have no control over the environment.  The grit will emulsify from your body heat once rubbed between your palms or fingers and applied to your hair or body.   

**PRODUCTS AND PRODUCT INFORMATION ARE NOT INTENDED TO TREAT, CURE, PREVENT OR DIAGNOSE ANY MEDICAL CONDITION. IF PREGNANT OR NURSING, PLEASE CONSULT YOUR PHYSICIAN BEFORE USING PRODUCTS CONTAINING ESSENTIAL OILS.**